LOCATION:
TYENDINAGA, PETERBOROUGH, DURHAM COMMUNITY HUB (OSHAWA), OR RAMA FIRST NATION, ON

CLOSING DATE:
NOVEMBER 22, 2026

POSITION SUMMARY:
Through culturally intelligent practices, this position reports to the Senior Manager of Support & Clinical Services. The Support Services Supervisor - Family Connections is responsible for the development, implementation and ongoing evaluation of the Family Finding and Family & Community Connection programs.

The Family Finder’s role is to search for family/kin, kith and community connections to support the wellbeing of the children, youth and families Dnaagdawenmag Binnoojiiyag Child & Family Services supports. Family Finders use a variety of search methods including public records, ancestry.ca, social media, as well as engaging with family to further explore their kin/kith connections, genealogy and Indigenous Heritage.

The Family & Community Connection Worker’s role is to facilitate plans for the reintegration of children and youth back to their families, home and communities. The worker will walk alongside the service team, Family Finders (if applicable) and the child/youth to ensure a culturally wholistic transition plan is created and ongoing support is provided. The Support Services Supervisor, Family Connections will ensure programs and services are provided in accordance with the Child and Family Services Act and other pertinent federal and provincial legislation, Ministry standards and guidelines and Agency policies, directives, and procedures, as well as the Service Delivery Protocols for the First Nations.

RESPONSIBILITIES:

Service:

Apply a culturally focused lens while ensuring the provision of equitable, respectful, and culturally relevant support service to Indigenous children and youth, consistent with the vision, mission, and values of the Agency.
Collaborate with relevant communities to explore options and alternative strategies to address complex issues affecting Indigenous children and families.
Collaborate with Member First Nations, internal departments, and community partners to ensure services effectively meet the needs of children, youth, and families.

Planning, Development, and Implementation:

Participate as a member of the Agency management team in the ongoing evaluation and review of relevant support services to Indigenous children and families.
Work with the Senior Manager – Support & Clinical Services to identify gaps and emerging needs in policy, practice, and service delivery related to current and developing service practices and recommend evidence-informed improvements that enhance service outcomes and organizational effectiveness.
Ensure compliance with, and the consistent application of, the Child & Youth Family Services Act (CYFSA), applicable standards and regulations, and Agency policies, procedures, wholistic service model and protocols.
Analyze programs and service delivery outcomes to ensure they are meeting the needs of Member First Nations, children, youth, and families, and identifies opportunities for continuous improvement and positive systemic change.
Provide oversight of staff travel and related expenditures, ensuring adherence to Agency budgets, spending guidelines, and approval processes, including accommodations, meals, transportation, and other travel-related costs incurred while supporting children, youth, and families.
Collect, analyze, and report service data to the Senior Manager – Support & Clinical Services and Director of Cultural & Wellbeing Services.
Develop and maintain productive relationships with community agencies, service providers, sector partners, Member First Nations, communities, stakeholders, and other jurisdictions to support coordinated service delivery for children, youth, and families, and communicate Agency and Ministry policies through ongoing engagement as required.

Organizational Effectiveness:

Coordinate, support, and participate in inter-agency planning initiatives to improve access to services and address emerging community needs.
Maintain expertise in assigned programs and remain informed of emerging trends, legislation, and best practices relevant to Indigenous child and family well-being services.
Ensure policies, procedures, work instructions, and operational practices remain current, compliant, and aligned with Agency principles, legislation, and service standards.
Represent the Agency through presentations, committee participation, public speaking engagements, and Board reporting as assigned.

Human Resources Management:

Provide ongoing leadership, supervision, coaching, consultation, performance feedback, and developmental support to staff, ensuring quality service delivery, strengthening employee performance and professional growth through continuous learning and reflective practice, in alignment with Agency values, priorities, policies, and practices.
Conduct Quarterly Wholistic Reviews (QWRs), including annual goal setting.
Oversee staff workload distribution, attendance, overtime requests, time sheets, and disability management.
Promote staff development and competency through cultural learning, professional development, sector-specific training, and regular team meetings incorporating shared learning and team collaboration.
Foster a culturally safe, healthy, respectful, and supportive workplace that promotes accountability, empowerment, staff wellness, teamwork, and continuous improvement.
Support recruitment, selection, onboarding, and orientation activities to attract and retain qualified staff who demonstrate the competencies and values of the Agency.
Address workplace and physical work environment concerns in consultation with Human Resources and Senior Leadership, as appropriate.
Make and recommend staffing decisions in consultation with Human Resources and Senior Leadership.
Exercise decision-making authority necessary to ensure the safe, efficient, and effective delivery of services, including providing direction in situations involving staff outside of their direct supervision, as required.

Other Duties:

Other duties as assigned.

POSITION REQUIREMENTS:

Education and Experience Requirements:

Bachelor’s Degree in Social Work from a University of recognized standing combined with a minimum of five (5) years’ experience in social work within the field of Indigenous Child well-being and/or child welfare; or
BSW equivalency: A combination of post-secondary education, training, and employment and life experience that is directly related to this position.
Two (2) years of demonstrated strong and effective leadership skills developed through supervisory experience.
A minimum of two (2) years’ experience working with culturally appropriate service models for Indigenous people.
Demonstrated ability to apply an Indigenous lens, gained through life experience, cultural learning and applying systemic change and anti-oppressive practices.
Experience working with Indigenous people, organizations, and communities, demonstrating commitment to the cultural identity of Indigenous Peoples.
Demonstrated experience applying an Indigenous lens, gained through lived experience, cultural learning and applying systemic change and anti-oppressive practices.

TO APPLY:

To review the full job posting please visit our careers page at www.binnoojiiyag.ca/careers.
When applying, please email the following to careers@binnoojiiyag.ca
Application for Employment (available at www.binnoojiiyag.ca)
Please indicate preferred location in your application.
Resume (include 3 work related direct supervisory references).
Incomplete Applications will not be considered.
Only those selected will be contacted for an interview.
As an Indigenous Child Wellbeing Agency, we give priority to applicants who identify as First Nations, Inuit, Métis, and those with close affiliations.

Dnaagdawenmag Binnoojiiyag Child & Family Services

Support Services Supervisor - Family Connections

About the Job